Frequently Asked Questions

We try to answer every question we receive from customers and visitors. If you don't find an answer to your question below, please contact us using the form below. Thank you.

Theme Features & Capabilities

What are the benefits of using premium Shopify themes?

Premium Shopify themes offer a multitude of benefits that give your online store a competitive edge. With complete control over your store's appearance, you can experiment with multiple layouts and sections to create a unique, visually captivating store that reflects your brand identity.

Shopify's diverse collection of premium themes caters to stores of all sizes, from small boutiques to enterprise-scale operations, across industries including fashion, electronics, home goods, beauty, and more.

Premium themes are optimized for speed and fully responsive across all devices, ensuring fast load times that boost conversions and session time. They're 100% SEO-friendly with customizable page titles & meta descriptions, and built-in blogging capabilities. Conversion-optimized features like quick product view, quick shop, product filtering, and the web's highest converting checkout, create a seamless shopping experience. With unlimited customization options, advanced layout flexibility, and additional tools for payment methods and multi-language support, premium themes empower you to create a high-performing online store that drives success in the ecommerce space.
How do Premium Shopify themes differ from cheaper third-party Shopify themes?

Premium Shopify themes from the official Shopify Theme Store undergo a rigorous approval process that ensures they meet Shopify's high standards for quality, performance, and security. Unlike cheaper third-party themes, every premium theme is thoroughly tested across all screen sizes and devices to guarantee a flawless user experience.

Premium themes are fully supported by their developers with dedicated customer support, comprehensive documentation, and direct communication channels to help you with setup, customization, and any issues that arise.

One of the most significant advantages of premium themes is their commitment to staying current with Shopify's evolving platform. These themes are regularly updated to take advantage of Shopify's latest technology, features, and best practices, ensuring your store remains compatible and optimized.

Premium themes also include free lifetime upgrades, meaning you'll automatically receive new features, improvements, and enhancements without additional costs. In contrast, cheaper third-party themes may lack proper testing, offer limited or no support, rarely receive updates, and could become incompatible with new Shopify features over time.

Premium themes also provide advanced customization capabilities, exclusive design elements, specialized modules, and a wider array of options that allow you to create a truly unique and professional online store that stands out from the competition.
What customization options are available for the Shopify themes?

Premium Shopify themes provide a wide array of customization options to fulfill your creative vision. Within the theme editor, you have granular control over layouts, allowing you to tailor every aspect of your store. This includes custom CSS to further enhance your store's uniqueness and visual appeal. Whether it's modifying colors, fonts, or other design elements, the customization possibilities are virtually limitless. This level of flexibility empowers you to create a truly one-of-a-kind Shopify store that engages customers and maximizes conversions.
Are all Shopify themes mobile-responsive?

Yes, all Shopify premium themes are fully responsive and optimized for all devices including smartphones, tablets, and desktops. They automatically adjust to provide a seamless shopping experience regardless of screen size.
What conversion-optimized features are included in Shopify premium themes?

Shopify premium themes include quick product view and quick shop functionality, advanced product filtering & sorting, optimized product pages designed to increase conversions and improve the shopping experience, and the web's highest-converting e-commerce checkout.
Are Shopify themes suitable for large catalogs?

Shopify premium themes are designed to cater to businesses of all sizes, from small, single-product stores, up to large enterprises with extensive product catalogs. They include advanced product filtering, sorting capabilities, and performance optimization to ensure your store runs smoothly regardless of inventory size.
Do Shopify themes support multiple languages and currencies?

Yes, all premium Shopify themes are built to support Shopify's native multi-language and multi-currency features, making it easy to sell internationally and provide localized experiences for customers worldwide.

Installation & Setup

How long will it take to set up my Shopify store?

We can usually complete a Premium Shopify store setup in 10-14 days after receiving all necessary data, text, images and assets.

We will send you a list of these requirements during the initial stage of your project.
What happens after you've set up my Shopify store?

We will send you an email inviting you to join your Shopify store as a staff member. You will need to set your own password for this. You will then be able to login to your Shopify admin dashboard where you can access your store settings, including product details, page content, shipping profiles, payment providers, theme editor, apps, and much more.

When you are ready to open your store, we will transfer the store to you as the owner, and you can activate a Shopify monthly plan.
When will you transfer ownership of my Shopify to me?

The store transfer usually happens when:

  • The work on the store is complete and the store is ready to sell products.
  • The work on the store is not complete, but the store requires a live plan. A store must be on a live plan before the owner can: add a domain, install paid apps, launch the store.

When transferring to a live subscription plan, the store will require billing information, which must be provided by the store owner.
Do I need a Shopify account before buying a service from you?

No, you don't need a Shopify account. We can set up a Shopify Development Store for you with an unlimited free trial. You can start your Shopify plan later when your store is ready to launch.
I just signed up for free Shopify 14-day trial. Can you help me set up my store?

Yes, we can. If you'd like us to work on your free trial store, we will send you a request to login to your store from our Shopify Partner account.

If you want an unlimited Shopify free trial, we will need to register a new Shopify Development Store for you from our Shopify Partner account.
What is a Shopify Development Store?

A Shopify Development Store is set up by a registered Shopify Partner for the purpose of developing a Shopify store, with an unlimited Shopify free trial. You will also have log-in access to the Development Store during the development stage. Upon completion, ownership of the Development Store will be transferred to you so you can activate a monthly Shopify plan. Development Stores have all the same features as regular Shopify Stores.
How do I install a Shopify theme?

In your Shopify admin, go to Online Store > Themes > Import theme. Click "Visit Theme Store" to download a theme from the Shopify Theme Store. Or click "Upload zip file" to upload a theme from your computer. After adding a theme, click "Publish" to make it live or "Edit theme" to edit it first.
Can I preview the theme before making it live?

Yes! After uploading your theme, you can click "Edit theme" to edit and preview it without affecting your live store. You can also use the preview feature to see how it looks on different devices before publishing.
Do you provide demo content?

Yes, we can add demo product data, banner images, and text content to your store on request.

Customization & Design

How do I access the theme editor?

In your Shopify admin, go to Online Store > Themes, find the theme you want to edit, and click "Edit theme" This opens the theme editor where you can modify layouts, colors, fonts, and sections.
Can I change colors and fonts?

Yes, Shopify themes offer extensive typography and color customization options through the theme editor. You can change brand colors, button styles, heading fonts, body fonts, and more without any coding knowledge.

We also provide a service to install custom fonts that aren't included in the Shopify font library.
How do I add or remove sections?

In the theme editor, you can easily add sections by clicking "Add section" and choosing from available options. To remove a section, click on it and select the delete icon. Sections can also be reordered by dragging and dropping.
Can I create custom page layouts?

Yes, our themes support multiple page templates and allow you to create custom layouts for different pages. You can design unique homepage layouts, product pages, collection pages, and more.
Do I need coding knowledge to customize?

No coding knowledge is required for basic to intermediate customization. Shopify themes are designed to be user-friendly with intuitive visual editors. However, if you want advanced customizations, basic HTML/CSS knowledge can be helpful.

We also provide advanced theme customization as a service.
Can I revert changes if I make a mistake?

Yes, Shopify automatically saves theme versions. You can access previous versions by going to Online Store > Themes > your theme > Actions > Edit Code > Timeline.
How do I customize the header and footer?

In the theme editor, you'll find dedicated sections for header and footer customization. You can modify navigation menus, add social media links, change logos, and adjust layout options through the visual editor.
Can I change the theme after the initial design?

Yes, if you wish to make further changes to the design of your store you can adjust the theme settings or change the theme yourself when you log-in to the Shopify admin dashboard.

Go to: Online store > Themes. Find the theme you want to change, and click: Edit theme. Use the theme editor to make your changes. Click: Save.

Please note: You should never make changes directly in the currently published "Live" theme. Always make a duplicate of the live theme, and make any changes on the unpublished duplicate theme. When you're happy with your changes, and you've tested a preview of the revised theme, you can publish the theme to your live storefront.

If you'd like me to help you with any changes to the initial design, you can place a custom design order with me and I can make any changes you wish.

Technical Support

Do you offer on-going support for Shopify merchants?

Yes, we offer the following Shopify support services:
Is Cooee Commerce committed to enriching the ecommerce experience?

Yes, Cooee Commerce is 100% committed to enriching your ecommerce experience through their theme customization and integration services.
Does Cooee Commerce work together on my customization and integration needs?

Yes, Cooee Commerce invites you to collaborate with their Shopify Experts for your all customization and integration needs.
Are there 360° Shopify theme customization services available?

Yes, you can get full 360° Shopify theme customization and integration services from Shopify experts at Cooee Commerce.
Are there Shopify experts available for theme customization and integration?

Yes, Cooee Commerce provides services from registered Shopify Experts who specialize in theme customization and integration.
What tools and resources are available for enriching the ecommerce experience?

Cooee Commerce is constantly working to stay up-to-date with all the latest Shopify developments, including apps, tools, and other resources to enrich your ecommerce experience.
What kind of support do you offer?

We provide email support for all theme-related questions, troubleshooting, and guidance. Our support team typically responds within 1-2 business days. We also offer comprehensive documentation and video tutorials.
What's included in theme support?

Support includes help with theme installation, configuration guidance, troubleshooting technical issues, answering questions about theme features, and assistance with theme updates. Support does not include custom development, third-party app integration, or general Shopify platform questions.
My theme isn't displaying correctly. What should I do?

First, clear your browser cache and check in a different browser. Ensure your theme is up to date and that you're using a supported browser. Check if any third-party apps might be causing conflicts. If issues persist, contact our support team with screenshots and details.
Are Shopify themes compatible with all browsers?

Yes, Shopify themes are tested and compatible with all modern browsers including Chrome, Firefox, Safari, Edge, and mobile browsers. We recommend keeping browsers updated for the best experience.
What are the technical requirements?

Shopify themes work with all current Shopify plans and are compatible with Shopify's latest features. You need a Shopify store and a modern web browser. No special server requirements are needed as Shopify handles hosting.

Purchasing & Licensing

Is it a one-time investment in the Shopify theme?

Yes, purchasing a Shopify theme requires a one-time payment. However, if you have multiple stores and wish to use Shopify themes for each store, you will need to buy the respective Shopify themes again for each individual store.
How long can I keep the store for before I have to join Shopify?

You can keep a Shopify Development Store for as long as you like before joining Shopify, however you will need to activate a monthly plan with Shopify to open your store for business, or to install paid apps.
How long does the free trial period last?

As a registered Shopify Partner I can offer you an unlimited free trial of Shopify. The free trial ends when you are ready to launch your store and I transfer ownership of the store to you.
Do you work for Shopify?

I don't work for Shopify, but I am a registered Shopify Expert and a Shopify Partner which allows me to set up Shopify Development Stores for my customers, to help develop customers' stores, and to offer customers an unlimited trial period. In return, I receive a commission from Shopify for every new customer who signs up for a monthly plan.
What's the Shopify theme pricing model?

Shopify themes are available for a one-time license fee directly from Shopify. The price includes lifetime access to the theme, future updates, and ongoing support. No recurring fees or subscriptions are required.
What's included with my purchase?

Your purchase includes the theme files, lifetime updates, documentation, email support, and access to any future enhancements made to the theme. You'll receive everything needed to build a professional online store.
What is the Shopify theme license refund policy?

All Shopify premium themes have an unlimited free trial. This allows you to try the theme risk-free. If you want a refund after purchasing the premium theme license, you will need to contact the theme developer directly to request a refund. Refunds may or may not be approved on a case-by-case basis.
Can I upgrade to a different Shopify theme?

If you'd like to switch to a different Shopify theme, you'll need to purchase a new license for the new theme. Shopify theme licenses are not transferrable from one theme to another.
Do Shopify theme purchases include updates?

Yes, all Shopify theme purchases include lifetime free updates. When new features, improvements, or bug fixes are released, you can download these updates at no additional cost.
Is the theme license transferable?

No, Shopify theme licenses are non-transferable. Each theme license is linked to a single Shopify store and the original purchaser. If you sell your store, the new owner would need to purchase their own license.
Can I install the theme on multiple stores?

Each theme license is valid for one Shopify store. If you need to use the theme on multiple stores, you'll need to purchase additional licenses.

Updates & Maintenance

How do I update my Shopify theme?

When updates are available, you'll see a notification in your Shopify admin: Online store > Themes. Download the latest version, customize any settings, and then publish. We recommend testing updates on an unpublished theme first.
Will updates affect my customizations?

Updates to the base theme files won't automatically override customizations made through the theme editor (colors, layouts, content). However, if you've made custom code changes, you'll need to reapply those after updating. Always back up your current theme before updating.
How often are Shopify themes updated?

Shopify theme developers regularly update themes to maintain compatibility with Shopify's latest features, improve performance, fix bugs, and add new functionality. Major updates typically occur 2-4 times per year, with minor updates as needed.
Do I need to update my theme?

While not always mandatory, we recommend keeping your theme updated to ensure optimal performance, security, and compatibility with Shopify's platform. Updates often include valuable improvements and new features.
What happens if I don't update?

Your store will continue to function, but you may miss out on new features, performance improvements, and compatibility updates. Over time, outdated themes might have issues with newer Shopify features or apps.
Will you notify me about updates?

When significant updates are available, the developer of your Shopify theme will send email notifications to the address associated with your purchase. You can also check your account dashboard for update availability.

Performance & SEO

Where does Shopify traffic typically come from?

Shopify traffic typically originates from various sources, each playing a crucial role in optimizing marketing strategies and attracting targeted visitors to an online store. These key traffic sources include:

  1. Organic Search: Traffic driven by search engines like Google, Bing, or Yahoo when users discover a store through relevant search queries. This type of traffic is unpaid and relies on search engine optimization (SEO) efforts to improve visibility in search results.
  2. Paid Advertising: Traffic generated by paid campaigns, such as Google Ads, Facebook Ads, or Instagram Ads. Store owners can allocate a budget for advertising to reach a wider audience and attract potential customers who are actively searching or browsing online.
  3. Social Media: Platforms like Facebook, Instagram, Twitter, and Pinterest offer significant potential for driving traffic to a Shopify store. By establishing a strong social media presence and engaging with followers, store owners can leverage these platforms to increase brand visibility and direct users to their online store.
  4. Referral Traffic: Referrals occur when other websites or blogs link to a store. Building relationships with influencers, guest posting on relevant websites, or participating in industry communities can generate referral traffic, increase brand exposure, and attract visitors who trust the recommendations of these external sources.
  5. Direct Traffic: This refers to visitors who directly enter a store's URL into their browser or have the website bookmarked. It is often a result of strong brand awareness, customer loyalty, or offline promotions. Direct traffic indicates that customers are actively seeking out a specific store.
  6. Email Marketing: By leveraging an email subscriber list, store owners can send targeted campaigns, promotional offers, or newsletters to drive traffic to their Shopify store. Email marketing allows for direct communication with past customers or interested subscribers, driving repeat visits and potential purchases.

By understanding and optimizing these various traffic sources, Shopify store owners can enhance their marketing strategies, increase brand visibility, and attract the right audience to their online stores.
How can I get my products listed on Google Shopping for free?

To get your products listed on Google Shopping for free, follow these steps:

  1. Implement a well-defined SEO strategy: Having a strong SEO strategy in place can significantly improve your website's traffic. However, if your products are only listed in the Shopify Catalog, they will only appear as regular web pages on Google search results. To take advantage of Google Shopping's free listing program, you need to optimize your product data.
  2. Optimize your product feed: To ensure high rankings for your products on Google, you need to create an optimized product feed that meets Google's product data specifications. This includes providing accurate and detailed information such as titles, descriptions, images, pricing, availability, and relevant attributes such as brand, GTIN, MPN, and more.
  3. Maintain consistency between product data and your website: It's crucial to ensure that the information in your product data matches the information on your website. Consistency between the two will improve the visibility of your products on Google Shopping.
  4. Adhere to Google's policies: Follow Google's policies for displaying products in free listings and shopping ads. This includes displaying your return policy and including a link to your shipping policy on your website. Compliance with these policies will enhance your eligibility for Google Customer Reviews, which can improve your product visibility and credibility.
  5. Link your Merchant Center Account with Google Business Profile: If applicable, integrate your Merchant Center Account with your Google Business Profile and any third-party platforms you sell on. This integration can provide additional benefits and streamline your product listings on Google Shopping.
  6. Implement Google's SEO guide: Follow Google's SEO guide to enhance your website's visibility in search results. By improving your website's search visibility, you increase the chances of your products appearing in relevant searches on Google Shopping.

By following these steps and optimizing your product data, you can list your products on Google Shopping for free and reach potential customers across various Google channels, including the Shopping tab, Google Images, Google Search, and even YouTube. This extensive reach will allow you to connect with customers in multiple contexts and increase your chances of driving traffic to your Shopify store.
Does Shopify have free traffic?

Shopify does not directly provide free traffic for your store. However, there are several methods you can utilize to attract organic and unpaid traffic to your Shopify store. These strategies involve optimizing your website for search engines, utilizing social media platforms effectively, and implementing content marketing techniques. By focusing on these approaches, you can generate free traffic to your Shopify store and increase its visibility to potential customers. Remember, it's important to actively work on these strategies to drive organic traffic, as Shopify itself does not automatically bring free traffic to your store.

You should also submit your store to Shopify's Shop app where your products may appear in relevant search results generated in the app.
What is the purpose of creating sitemap pages on Shopify?

The purpose of creating sitemap pages on Shopify is to provide search engines like Google with a clear and organized overview of the content on your website. Sitemap pages serve as a roadmap for search engine bots, helping them crawl and index your site more efficiently. By including important URLs and metadata in a sitemap, you make it easier for search engines to discover and understand your website's structure.

While sitemap pages may not directly impact your ranking in search results, they can still play a crucial role in ensuring all your webpages are properly indexed. Additionally, sitemaps can be helpful for larger websites with complex hierarchies or frequent content updates as they provide search engines with a comprehensive list of all the URLs to be included in their index.

Ultimately, the decision of whether to keep or delete sitemap pages on your Shopify site rests with you. Although they may not have a direct impact on rankings, sitemaps can still be a useful component of your overall SEO strategy, ensuring that search engines effectively explore and understand your website's content.
Do I need a sitemap page on my Shopify site?

Having a sitemap page on your Shopify site is not necessary. While some may argue that it is an old-school SEO technique, the truth is that search engines, including Google, already know where to find your sitemap.xml file automatically. Creating a sitemap page on your Shopify store may stem from outdated SEO practices.

It is entirely up to you whether you want to delete the sitemap pages or keep them. However, there are a few points to consider:

  1. Sitemap pages do not inform Google to index them. In other words, having or not having these pages will not impact your SEO ranking.
  2. Customers rarely find any value in sitemap pages. Google is primarily concerned with delivering valuable content to users, so customer engagement holds more weight.
  3. Sitemap pages do not affect your site's ranking. Google's algorithm is sophisticated enough to determine the importance of pages, and it wouldn't rely solely on sitemap pages to assess their significance.

Some SEO "experts" may argue that creating sitemap pages can boost internal linking, leading Google to perceive those pages as important. However, Google's algorithm is intelligent enough to identify manipulative tactics, and it is likely to overlook such links.

Ultimately, the decision to keep or delete sitemap pages on your Shopify site is a personal one. It is important to understand that their existence or absence won't have a significant impact.
Should I connect my Shopify site with Google Search Console?

Yes, it is worth connecting your Shopify site with Google Search Console.

Shopify will keep your sitemap up to date and continue to share the information with Google.

To verify and submit your Shopify store to Google Search Console, you need to connect your Shopify site with Google Search Console. If you encounter any issues during this process, you can contact Shopify for assistance.
Are Shopify themes optimized for speed?

Yes, Shopify themes are built with performance in mind, using optimized code, efficient image loading, and following Shopify's best practices to ensure fast loading times that enhance user experience and improve conversions.
How do Shopify themes support SEO?

Shopify themes are 100% SEO-friendly with clean code, proper heading hierarchy, optimized meta tags, structured data markup, fast loading speeds, mobile responsiveness, and easy integration with SEO apps. All essential elements for search engine optimization are built in.
Can I customize meta descriptions and titles?

Yes, all Shopify themes fully support Shopify's native SEO features. You can customize meta titles, descriptions, and URL handles for all pages, products, and collections through your Shopify admin.
Do Shopify themes support blogging?

Absolutely! All Shopify themes are optimized for Shopify's built-in blog functionality. You can create engaging blog posts with proper formatting, images, and SEO optimization to drive traffic to your store.

Integration & Compatibility

What is a Shopify Partner?

A Shopify Partner is a registered affiliate of Shopify and has the privilege of being able to set up a Shopify Development Store for their customers. Shopify Partners receive an affiliate fee from Shopify for any new customers who sign up for a Shopify plan. 
Can I sell digital downloads on Shopify?

Yes. Digital downloads can be sold on Shopify by connecting an app to your store. There are several free and paid apps available, depending on your requirements.

Cooee Commerce can help you to connect a digital downloads app to your Shopify store.
What apps are compatible with Shopify themes?

Shopify themes are compatible with all Shopify apps including email marketing tools, review apps, inventory management, shipping solutions, and more.
Do Shopify themes work with all payment gateways?

Yes, Shopify themes work with all Shopify-supported payment gateways including Shopify Payments, PayPal, Stripe, and hundreds of other payment providers available through Shopify.
Can I integrate social media?

Absolutely! Our themes include built-in social media integration options. You can add social sharing buttons, display Instagram feeds, link to social profiles, and enable social login functionality.
Can I use third-party apps for reviews, wishlists, etc.?

Yes, Shopify themes work seamlessly with popular third-party apps. While some features like wishlists may be built-in, you can also integrate apps for reviews, live chat, email capture, and other functionality.
Do Shopify themes support subscription products?

Yes, Shopify themes are compatible with Shopify's subscription features and third-party subscription apps, allowing you to sell subscription-based products or services.
What about international selling features?

Shopify themes fully support Shopify Markets, multi-currency, multi-language capabilities, and international selling features, making it easy to expand your business globally.

Documentation & Resources

Where can I find theme documentation?

Comprehensive documentation is provided with your theme purchase and accessible through your account dashboard. Documentation includes installation guides, customization tutorials, feature explanations, and troubleshooting tips.
Do you offer video tutorials?

Yes, we provide video tutorials covering installation, customization, and common tasks on request. There are also many video tutorials available on the Shopify YouTube channel for visual learners who prefer step-by-step video guidance.
Is there a getting started guide?

Yes, every theme includes a detailed guide to all theme features, essential configurations, and basic customization. This helps you launch your store quickly and efficiently.

The Shopify Help Center also has many help guides available regarding the setup and running of your Shopify store.
Where can I find design inspiration?

The Shopify Theme Store showcases various design possibilities and use cases. You can also explore the Shopify blog for design tips, ecommerce best practices, and inspiration for building a successful online store.
Do you have a community or forum?

While we don't currently have a public forum, there is a very active Shopify Community Forum here: https://community.shopify.com/

Our support team is available via email for any questions. We also share tips, updates, and best practices via our blog and email newsletter.
Are there migration guides if I'm switching themes?

Switching themes can be a complicated process and should be approached carefully and methodically. Cooee Commerce offer this as a paid service, including transferring content, maintaining SEO, and ensuring a smooth transition without disrupting your business.

Account & Billing

How do I access my purchased themes?

All your Shopify themes are available in your Shopify account dashboard: Online store > Themes. From there, you can download your theme files, and access theme documentation.

When you reach the limit of 20 themes, you'll need to download old theme files to your computer and then delete them to make room for new themes. You can always upload an older theme to your store later if necessary.
Can I download my theme multiple times?

Yes, you can download your purchased themes from your Shopify account dashboard as many times as needed. This is helpful if you need to reinstall or if you lose the original files.
How do I get an invoice or receipt?

Your purchase receipt is automatically emailed to you upon purchase. You can also access and download invoices from your account dashboard under purchase history.
Can I change my account email address?

Yes, you can update your account email address by logging into your account dashboard and updating your profile settings, or by contacting our support team for assistance.
What if I have issues with payment?

If you experience payment issues during checkout, ensure your payment information is correct and your card isn't blocked for international transactions. Contact our support team if problems persist, and we can assist with alternative payment methods.
Do you offer educational or non-profit discounts?

Please contact our sales team directly to inquire about special pricing for educational institutions or non-profit organizations. We evaluate discount requests on a case-by-case basis.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us using the form below. We're here to help you succeed!

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