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Shopify support package

2 reviews

1 Month Subscription

Get affordable, professional Shopify support from a Shopify Expert.

Our monthly support package is for Shopify merchants who need ongoing Shopify support services, or have many Shopify tasks to perform.

Package includes:

  • 5 task credits per month
  • Unlimited email support
  • 48-hour turnaround per task*
  • Extra task credits for $39 each
  • Valid for one store

How it works:

  • 1 task credit = 1 hour of support services
  • Small tasks that take less than 1 hour will be grouped together into 1-hour task bundles
  • Large tasks that take more than 1 hour will be split into smaller 1-hour task bundles
  • Custom task bundles will be completed one at a time, within 48 hours.

7 Days Money Back Guarantee**

Cancel anytime.

TERMS OF SERVICE

Support packages are valid from the date of purchase for a full calendar month. Subscription periods cannot be paused for any reason, such as unavailability, lack of tasks, technical issues, mistakes, etc. You can cancel the subscription any time.

Upon cancellation, your subscription will become inactive after the last day of your current subscription period. No prorated refunds will be offered for subscription cancellations for any subscription offer.

Extra task credits must be purchased before a current subscription period ends.

Unused task credits can be rolled over to a new monthly subscription, if the new subscription is started immediately following the expiring subscription.

*48 hours turnaround starts on the next business day after receiving your task instructions, or approval of an earlier task.

For best results, please provide clear instructions with all necessary mock-ups, screenshots, examples, and/or assets.

All critical communication related to Shopify support packages will be by email. Cooee Commerce will not be held responsible for any miscommunication resulting from instant messaging or voice calls.

REFUND POLICY

**7 Days Money-Back Guarantee

You will be eligible for a refund if all the following conditions are true:

  • The service is not what you expected after working with us.
  • You're within the first 7 days of your package.
  • You've used no more than 2 task credits.

Unfortunately, no full or partial refunds can be processed for cancellation requests submitted more than 7 days after subscription.

For more details, please read our Terms & Conditions.

Customer Reviews
5 Based on 2 Reviews
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Filter Reviews:
    CP
    01/21/2019
    Christopher P.
    Singapore Singapore
    Turnaround is always swift

    I have been working with Cooee Commerce for four months now, helping to improve the shopping experience in our Shopify store. Cooee Commerce has both a broad knowledge of the available apps and the html / liquid skills to make custom adjustments where possible. Their experience is helpful when trying to decide on the best solution from a UX perspective. Needles to say, turnaround is always swift and we continue to work with Cooee.

    RP
    01/16/2019
    Raymond P.
    Singapore Singapore
    Absolute professional

    Signed up for Cooee Commerce SHOPIFY SERVICE PACKAGE for 1 month. Evan was an absolute professional. His turn around time for tasks is as good as it gets. Good communication and resourceful. A blast to work with him on my time zone.