2 business days turnaround starts from 12am ET after receiving your instructions or approval of an earlier task.
The number of tasks that can be completed during a subscription period depends on the initial submission quality, scope of work, and ease of communication. For best results, please provide clear instructions with all necessary mock-ups, examples and/or assets.
All critical communication related to Shopify service packages will be via email. Cooee Commerce will not be held responsible for any miscommunication resulting from instant messaging or voice calls.
Service packages are valid from the date of purchase for a full calendar month or quarter. Subscription periods cannot be paused for any reason, such as unavailability, lack of tasks, technical issues, mistakes, etc. You can cancel the subscription any time.
Upon cancellation, your subscription will become inactive after the last day of your current subscription period. No prorated refunds will be offered for subscription cancellations for any subscription offer.
7 Days Money-Back Guarantee*
You will be eligible for a refund if all the following conditions are true:
- The service is not what you expected after working with us.
- You are within the first 7 days of your plan.
- You have had no more than 2 tasks completed.
Unfortunately, no full or partial refunds can be processed for cancellation requests submitted more than 7 days after subscription.
