Shopify support package
Shopify support package
Save 10% with a Monthly or Weekly Subscription
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Get affordable, professional Shopify support from a Shopify Expert.
Our monthly and weekly support packages are perfect for Shopify merchants who need ongoing Shopify support services, or have many Shopify tasks to perform.
And, you'll save 10% off our normal hourly rates.
Each package includes:
- Our lowest hourly rates.
- 5, 10, 15 or 20 hours per month or per week.
- Tasks will be completed one at a time, within 48 hours*.
- Prompt email support.
- Unused time will be rolled over for recurring subscriptions.
- Extra 1-hour credits can be purchased for $60 each.
- Edit, pause, skip, or cancel your subscription at anytime.
- Valid for one store.
7 Days Money Back Guarantee**
Terms of Service
Terms of Service
Support packages are valid from the date of purchase for a full calendar month. Subscription periods cannot be paused for any reason, such as unavailability, lack of tasks, technical issues, mistakes, etc. You can cancel the subscription any time.
Upon cancellation, your subscription will become inactive after the last day of your current subscription period. No prorated refunds will be offered for subscription cancellations for any subscription offer.
Extra task credits must be purchased before a current subscription period ends.
Unused task credits will be rolled over to the following month if the subscription is recurring. Unused task credits will not be rolled over following an expiring one-time purchase.
*48 hours turnaround time is approximate and starts on the next business day after receiving your task instructions, or approval of an earlier task.
For best results, please provide clear instructions with all necessary mock-ups, screenshots, examples, and/or assets.
All critical communication related to Shopify support packages will be by email. Cooee Commerce will not be held responsible for any miscommunication resulting from instant messaging or voice calls.
Refund Policy
Refund Policy
Our refund policy lasts 7 days**
**If 7 days have passed by since your purchase, unfortunately we can’t offer you a refund.
Due to the nature of our services, we can only offer full refunds for services that haven't commenced, or partial refunds for services that have been partially completed at the time of cancellation.
We cannot offer refunds for services that have been completed at the time of cancellation.
For more details, please read our Terms & Conditions.
When you need support trust in Cooee
Evan is very intuitive and supportive. His response times are great and he always hooks in and gets the task done. We all need support from time to time and it is comforting to know where to turn when you need it. You wont go wrong here, you can book with confidence.
SingaporeTurnaround is always swift
I have been working with Cooee Commerce for four months now, helping to improve the shopping experience in our Shopify store. Cooee Commerce has both a broad knowledge of the available apps and the html / liquid skills to make custom adjustments where possible. Their experience is helpful when trying to decide on the best solution from a UX perspective. Needles to say, turnaround is always swift and we continue to work with Cooee.
SingaporeAbsolute professional
Signed up for Cooee Commerce SHOPIFY SERVICE PACKAGE for 1 month. Evan was an absolute professional. His turn around time for tasks is as good as it gets. Good communication and resourceful. A blast to work with him on my time zone.