Shopify support package

Support packages are valid from the date of purchase for a full calendar month. Subscription periods cannot be paused for any reason, such as unavailability, lack of tasks, technical issues, mistakes, etc. You can cancel the subscription any time.

Upon cancellation, your subscription will become inactive after the last day of your current subscription period. No prorated refunds will be offered for subscription cancellations for any subscription offer.

Extra task credits must be purchased before a current subscription period ends.

Unused task credits will be rolled over to the following month if the subscription is recurring. Unused task credits will not be rolled over following an expiring one-time purchase.

*48 hours turnaround starts on the next business day after receiving your task instructions, or approval of an earlier task.

For best results, please provide clear instructions with all necessary mock-ups, screenshots, examples, and/or assets.

All critical communication related to Shopify support packages will be by email. Cooee Commerce will not be held responsible for any miscommunication resulting from instant messaging or voice calls.

**7 Days Money-Back Guarantee

You will be eligible for a refund if all the following conditions are true:

• The service is not what you expected after working with us.
• You're within the first 7 days of your package.
• You've used no more than 2 task credits.

Unfortunately, no full or partial refunds can be processed for cancellation requests submitted more than 7 days after subscription.

For more details, please read our Terms & Conditions.